Refund policy

Production Reservations

The Sorter reservation is fully refundable on request. Email contact@basically.website from the address used at checkout. There is no 90-day deadline. Refunding an unused reservation cancels its place in line and early access. See the reservation terms for the full details.

Physical products

You can cancel an order before it ships for a full refund. For returns, contact contact@basically.website within 30 days of delivery with your order number. Items must be unused, unassembled, and in their original packaging. We will send return instructions. You pay return shipping for a change of mind; we pay it for an incorrect or defective item.

After receiving and inspecting the return, we confirm the refund and initiate it within 7 business days. Your bank may take up to 10 more business days to show it. We refund the original payment method where possible; if that fails, we arrange another repayment method.

Damaged, missing, or defective items

Contact us promptly with your order number, a description, and photos if possible. We will arrange a replacement or refund for items that arrive damaged, incorrect, or incomplete.

Electronics have a 90-day warranty from delivery against manufacturing defects. We may ask you to help diagnose the problem using the product documentation. Normal wear, misuse, and accidental damage are not covered by this warranty.

These policies do not limit your mandatory consumer rights. The separate Sorter purchase is subject to the sale and refund terms presented when you order.